ITrust workshop Glasgow 2-4 Sep 2002

bullet1 J Sairamesh - Trust in e-business and value chains

bullet2 European automotive industry

bullet3 Kinds of contract






Contract typically needed before anything happens; orders handled against existing contract

bullet3 Issues

Multi-tier contracts

Propagation of raw material price variations

Multi-tier discounts

Quality of service feedback

bullet3 Things go wrong

Parts broken

Wrong parts

Wrong time (early or late)


Protocols to record progress and log feedback

Dealer rates supplier

Distributor captures information

bullet3 Trust delegation

Many trust management issues are offloaed by the manufacturer to the value chain

Manufacturer promotes to consumer (push down, pull through?)

Distributor acts as "hub" for trust management between various parties

.. also trusted parties are manufacturers/suppliers and 3rd party payment handlers